Access Event Log
In order to provide visibility into the auto check-in feature offered by Envoy, the Access Event log will display the actual badge events received by the Access Control System (ACS) integrated with Envoy. Envoy will display badge events received at that location, including employee name, time of badge event, and integration name. Admins can filter the log to streamline access control integration setup and troubleshooting.
How the Access Event Log Works
The Access Event log works by outputting the raw events received from the Access Control System (ACS) for matching employees. Once an ACS integration is configured for auto check-in, events will begin populating in this log. These events are what Envoy uses to create auto sign-in entries in the Employee log.
Note: These are the badge events being sent to Envoy by the access control system. They do not represent the number of sign-ins that should appear in the Employee log. Envoy automatically filters and interprets this data to populate the Employee log. For example, multiple entries in the Access Event log for the same employee simply reflect the number of events sent to Envoy as the employee uses their badge—more precisely, exactly what the ACS is sending to Envoy regarding badge usage.
Filtering the log
The logs can currently be filtered by date and/or specific employees can be searched for in the top right corner of the Envoy dashboard.
We also offer the four following fields:
Name
Matching employee name
Entrance name
The entrance where the badge was swiped.
Integration name
The access control integration that is sending Envoy the badge swipe
Event time
The recorded timestamp of when the access event occurred
Access Event Warnings
Data Inactivity
To ensure badge events are being sent to Envoy via your access control integration, Envoy will display a warning in the Access Event Log and send a notification email if no badge events are received within 10 business hours. The notification email will be sent to all Global Admins and the Location Admins of the affected location.
Please navigate to the Access Event Log settings to enable Data Inactivity Warnings.
Business hours are set to 9:00 AM to 5:00 PM, Monday through Friday, and the time zone will be based on the address entered in Location Settings.
Warning Banner:
Example Email:
How to troubleshoot with the Access Event Log
Admins can now verify if badge swipes are being received from the integrated Access Control System (ACS).
No badge swipes?
This indicates that the ACS is not sending any data to Envoy. Please check the configuration of the access control integration.
Search for specific employees:
If no events are found for a specific employee, double-check that the employee is registered in the Access Control System.
Employee is in the Access Event Log but not being auto checked-in?
Make sure that the employee's email in the ACS system matches the Envoy employee directory.
See more specific sign-in details:
You can now view the event time and the door used during the sign-in.
Missing a door? Make sure the door was selected during the ACS integration setup under App Store > Installed Apps.