Before You Begin
You need the "send and manage messages" permission to create and end incidents. Contact your Global Admin if you need this permission.
Ending an Incident
Ending an incident stops all active reminders, locks all responses and chat history, and ends any screen takeovers. This action is final — an incident cannot be restarted after it has been ended.
On Web
Open the active incident from Communications > Incident log.
Click End incident in the top right corner of the page.
Review the confirmation dialogue: "This will stop reminders, lock responses, and end any active screen takeovers. This action is final."
Click End incident to confirm.
A notification confirms the incident has ended. The created and ended timestamps appear at the top of the incident.
On Mobile
From the active incident screen, Tap End incident.
Confirm when prompted.
To end the incident and hide it from employee view, tap Archive incident. This ends and archives the incident in one step.
What Happens After an Incident Ends
Once an incident ends:
All responses are locked — recipients can no longer update their status
2-way chat becomes read-only — existing messages are still visible, but no new messages can be sent
Any active screen takeovers end immediately, and Screens devices return to their normal scheduled content
The incident appears in the Incident log with an ended badge and start and end timestamps
Roll call is also locked, so you can't edit anyone's roll call status after the incident has ended
Note: Incidents automatically end after 24 hrs of inactivity unless an admin manually closes them.