How does this integration work?

This solution allows visitors to automatically receive credentials during sign-in as well as expire Access It! by RS2 Technologies credentials during sign-out using the Access It API. For customers utilizing Envoy Protect, this integration also offers support to activate and suspend employee access automatically during employee sign-in and sign-out.

Enabling the Envoy + Access It integration

Depending on your network security, it may be necessary to allow-list Envoy production IPs for access into your Access It instance before proceeding. The Envoy production IPs are listed in the setup.

  1. Access It! by RS2 Plugin: Navigate to the integrations directory in Envoy and search for the app, then click "Install" on the corresponding result.

  2. API Access: Proceed to the API Access step and enter your AEOS credentials.

    1. Note: A system user with the role Administrator

  3. User Lookup: This is a list of all of the user fields in Access It! In order to activate and or create users, we need to use their email as an identifier.

  4. Visitors: This section will allow you to customize the integration behavior for Visitors' signing in through Envoy.

    1. Invite Required [Optional]: Visitors will not be registered during sign-in if this option is enabled and they do not have a previous invite.

    2. Early Access: This option allows you to specify a duration of access prior to the scheduled visitor arrival for the visitor to access the facility (e.g., parking, navigating to a meeting room, etc).

    3. Access Duration: This option allows you to specify the duration of access for visitors.

  5. Protect: Once your credentials are submitted successfully you will proceed to the Protect step. This step allows you to customize the functionality for employees signing into Envoy through Protect.

    1. Protect Enabled: This option will enable all options in the section. Disabling this option will disable all options regardless of their state (e.g., "Disabled During Sign Out" toggled on).

    2. Employee Access Duration: This option will allow you to set a time period in which employee access cards are active after a successful Protect attestation.

    3. Exclude Employees: This option allows you to select employees to entirely exclude from Envoy Protect functionality as part of the integration automations.

Support

If you're an Envoy customer then you already know your support is our priority — whether it be through our easy-to-access intercom bubble, email, or your dedicated CSM. Whatever your preferred means of communication just know we're here to make the process as easy as possible.

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