Genetec Security Center is the unified security platform from Genetec that blends IP security systems within a single intuitive interface to simplify your operations. From access control, video surveillance, and automatic license plate recognition to communications, intrusion detection, and analytics, Security Center empowers your organization through enhanced situational awareness, unified command and control, and connectivity to the cloud.

How does this application work?

Envoy will send a record of every visitor who signs in on your kiosk to Genetec as a visitor to automatically create an identity within the Security Desk. You can configure Envoy to apply a certain Cardholder group for your visitor types. You can then use all of Genetec’s features for your visitors, such as badge provisioning, security alerts, and more.

Access control through Genetec is now tightly integrated with Protect. You can require that your employees complete a health questionnaire before enabling their access badge for the day. You can optionally enable or disable the cardholder based on their eligibility. With the option to add or remove a cardholder group(s) for employees as they pass eligibility to come onsite.

Enabling the Envoy + Genetec application

Note: You’ll need to have sufficient permission on your Genetec account to manage visitors to complete this installation. Either become an administrator or ask your administrator for help before completing these steps:

  1. Under Access control, find Genetec and click “Install”.

  2. Take note of Envoy’s two static IP’s for whitelisting.

  3. Enter your on-prem IP and port, or URL.

  4. Enter your Genetec account login credentials, and click “Save Configuration.”

  5. Assign Envoy some or all Visitor type to a predefined cardholder group. This allows certain Envoy visitor types to have pre-defined access to specific doors and or elevators once you assign the visitor a hard badge.

  6. Log into your Genetec Security Center.

  7. Your test visitor record will appear in the Visitor management section.

  8. Optional, choose whether to only have invited guests to be synced with Genetec and/or to sync up signing out with Envoy.

Envoy Protect + Genetec

If your company has Envoy Protect enabled they can edit their existing Genetec app, click on Step 3 Envoy Protect and click the checkbox to enable the "Envoy Protect" option. After they do that they go ahead and re-save the app.

DISCLAIMER: Genetec users (employees) are not disabled by default. You will need to disable the employee's accounts in order to proceed.

Note: If you haven't yet set up the app, follow the steps from Enabling the Envoy + Genetec application first.

How does it work?

  1. The employee has answered the preconfigured questions by the Envoy admins.

  2. They pass screening based on the set of rules

    1. (i.e. Have you been in contact with someone feeling ill over the past 14 days?)

  3. The employee will be approved to go into the office.

  4. Access is enabled for the day in which they have pre-registered, from 7 AM (local time) to the end of the business day at 11:59 PM (local time)

  5. If an employee signs out earlier, their access will be revoked upon sign-out


Genetec license:

  • Genetec will need to activate the following product part number: GSC-1SDK-ENVOY-Visitors.

Envoy Protect FAQ

  • The "Activate Employees on Registration" feature of Protect does not work with Genetec environments using SCIM. Members managed by SCIM are read-only.

Envoy Visitors FAQ

  • Invite records upon creation are added immediately to Genetec with a credential expiry period set to the expected arrival time.

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