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Genetec Security Center
Genetec Security Center
Learn more about how our Genetec Security Center can help simplify your security operations.
Updated over a week ago

Genetec Security Center is the unified security platform from Genetec that blends IP security systems within a single intuitive interface to simplify your operations. From access control, video surveillance, and automatic license plate recognition to communications, intrusion detection, and analytics, Security Center empowers your organization through enhanced situational awareness, unified command and control, and connectivity to the cloud.


  • A license will be required from Genetec (additional purchase may be necessary).

    • Genetec will need to activate the following product part number: GSC-1SDK-ENVOY-Visitors.

    • We recommend reaching out directly to Genetec for assistance with activating the license.

  • The following IPs must be whitelisted for inbound and outbound communication:

    • Static IP #1:

    • Static IP #2:

  • Validate the port configured within the Genetec WebSDK and confirm the port is whitelisted alongside the IPs above.

How does this application work?

Envoy will send a record of every visitor who signs in on your kiosk to Genetec as a visitor to automatically create an identity within the Security Desk. You can configure Envoy to apply a certain Cardholder group for your visitor types. You can then use all of Genetec’s features for your visitors, such as badge provisioning, security alerts, and more.

Access control through Genetec is now tightly integrated with Health and Safety. You can require that your employees complete a health questionnaire before enabling their access badge for the day. You can optionally enable or disable the cardholder based on their eligibility. With the option to add or remove a cardholder group(s) for employees as they pass eligibility to come onsite.

Enabling Visitors + Genetec

Note: You’ll need to have sufficient permissions on your Genetec account to manage visitors to complete this installation. Either become an administrator or ask your administrator for help before completing these steps.

Step 1: API Access

  1. Search for and click on Genetec Security Center. Select Install.

  2. Two static IPs will automatically load on the page. Be sure to whitelist these two IPs before proceeding with the configuration:

    1. Static IP #1:

    2. Static IP #2:

  3. Next enter your on-prem IP and port, or URL under Genetec Web SDK URL.

  4. Under Username and Password type in your Genetec admin login credentials and select Next Step.

Step 2: Partitions

  1. Follow the instructions for Step 2 only if you are using Genetec SaaS or on-premises partitions. On-prem installations without partitions can skip this step and proceed.

  2. Click Next Step.

Step 3: Visitors

  1. Assign Envoy Visitor type(s) to a predefined Cardholder Group.

    1. This allows certain Envoy visitor types to have pre-defined access to specific doors and or elevators once you assign the visitor a hard badge.

  2. Only invited guests will be synced to Genetec (Optional).

    1. Check off this box to only sync invited guests into Genetec.

  3. Signing out via Envoy checks out the visitor in Genetec (Optional).

    1. Mark off this box to check out the visitor in Genetec when the guest signs out of Envoy.

  4. Access Duration

    1. Choose the length of time that signed-in visitors will have valid credentials.

  5. Advanced Access (Optional)

    1. If you would like invited visitors to get credentials in advance, please select a time period here.

  6. Click Next Step > Complete Setup to save the configuration.

Note: Invite records upon creation are added immediately to Genetec with a credential expiry period set to the expected arrival time.

Setting Up Envoy Health & Safety (Employees) + Genetec

Envoy can enable employee access by the employee signing into the workplace or via badge swipe events ensuring a seamless office arrival experience.

How does it work? (Legacy Functionality)

  1. The employee has answered the preconfigured questions by the Envoy admins.

  2. They pass screening based on the set of rules.

    1. (i.e. Have you been in contact with someone feeling ill over the past 14 days?)

  3. The employee will be approved to go into the office.

  4. Access is enabled for the day in which they have pre-registered.

  5. If an employee signs out earlier, their access will be revoked upon sign-out.

Step 4: Employees


Genetec users (employees) must start in a disabled state. They are are not disabled by default. You will need to disable the employee's accounts in order to proceed.

The Activate Employees on Registration feature of Health & Safety does not work with Genetec environments using SCIM. This because members managed by SCIM are read-only and we can't toggle user status. This option will work however when access is managed by groups (toggle access groups in Genetec).

  1. If you do not yet have the app installed you must complete the configuration under Step 1: API Access and Step 2: Partitions first before advancing to the employee setup.

    1. Once done click Next Step until you are under the Employees tab.

  2. If you already have the app configured for Visitors, go to Apps > Installed Apps > select Configure for Genetec Security Center and go to the Employees tab.

  3. IMPORTANT: Check the Envoy Workplace box in order to enable Health & Safety with Genetec.

    1. As long as the employee has approved registration (if registration questions are set up), then employee clearances will be enabled.

    2. This box must be marked off for any of the settings below to work.

  4. Exclude Employees from Workplace (Optional): This step allows employees to be excluded from Workplace functionality. Setting on this page will be ignored if Workplace is not enabled.

  5. Employee access duration: Choose the length of time that cleared employees will have access before it expires.

Share Employee Badge Event Data with Envoy

Envoy now seamlessly integrates with Employee badge activity. We offer several options for badge activity tracking and automatic sign-in to the Envoy workplace when swiping the badge. We offer the following access management types for Employees:

  1. Restricted Workspace Access

    1. The badge is disabled by default. It is activated once an employee signs into the workplace via the Envoy dashboard or Envoy mobile app.

  2. Register & Sign-in Employee with Badge Event Data

    1. The badge is always active. Swiping the badge signs the employee into the workplace.

  3. Enable Access with Registration & Sign-in Employees with Badge Event Data

    1. The badge starts in a disabled state. When the employee registers in Envoy, the badge becomes active. Swiping the badge automatically signs the employee into the workplace.

Please refer to the below image to better understand the workflow of each access management option.

Restricted Workplace Access is the legacy Protect functionality. Please select this option if you are not using Badge Event data. You must enable badge event data for the other two access method options (check off the box for Share Badge Event Data with Envoy)

Enabling Badge Event Data:

  1. Check off the box for Share Badge Event Data with Envoy.

  2. Select your preferred method for Access Management Type. Please refer to the diagram above.

  3. Restricted Access Method: Choose the method to restrict workplace access; toggle user status or dynamically add/remove access groups.

    1. Note if you have selected Restricted Access Method, please leave the box for Share Badge Event Data with Envoy un-checked.

  4. Choose your Managed Access Groups. When Toggle Access Groups in Genetec is selected in the Restricted Access Method option above, the following selected groups will be on / off during employee sign-in and sign-out.

  5. Click Complete Setup to save the configuration.

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