Ending an Incident
Ending an incident stops all active reminders, locks all responses and chat history, and ends any screen takeovers. This action is final — an incident cannot be restarted after it has been ended.
On Web
Open the active incident from Communications > Incident log.
Click End incident in the top right corner of the page.
Review the confirmation dialogue: "This will stop reminders, lock responses, and end any active screen takeovers. This action is final."
Click End incident to confirm.
A notification confirms the incident has ended. The created and ended timestamps appear at the top of the incident.
On Mobile
On the homepage, scroll down to the Communications section and tap the active incident.
Scroll down and tap End incident to end it.
The incident will remain visible in the communication section of the employee's homepage until it is archived, which occurs automatically after 7 days.
To end and archive the incident at the same time, tap the ellipsis option on the top right (···) and select Archive incident.
Confirm when prompted.
End Screens Takeover [Mobile]
You can end an emergency notification takeover from mobile by viewing the active incident and tapping End from the top section next to "Screens takeover is live".
What Happens After an Incident Ends
Once an incident ends:
All responses are locked — recipients can no longer update their status
2-way chat becomes read-only — existing messages are still visible, but no new messages can be sent
Any active screen takeovers end immediately, and Screens devices return to their normal scheduled content
The incident appears in the Incident log with an ended badge and start and end timestamps
Roll call is also locked, so you can't edit anyone's roll call status after the incident has ended
Note: Incidents automatically end after 24 hrs of inactivity unless an admin manually closes them.