All Collections
Google Chat Application
Google Chat Application

Google Chat is a business communication platform developed by Google which includes messaging, video chat, SMS and VOIP features.

Updated over a week ago

How does this application work?

Envoy will automatically send a Google Chat message to a pre-specified Space with visitor information upon the visitors arrival.

Envoy + Google FAQ

Q: What are the prerequisites for Google Chat?

A: You need a G Suite account to access Chat.

Q: Can the Envoy Bot send a direct message in Chat?

A: The G Suite API does not support direct messages for bots. This means the bot must be added to a Google Space.

Enabling the Envoy + Google Chat app

  1. Under Communication, find Google Chat. Click “Configure.”

  2. Authenticate with Google. If you are not currently logged into Chat, you will be prompted to do so.

  3. To access Google Chat go to

  4. Copy the connection command from Envoy that resembles: 

  5. In order to connect, select the Space in which you would like the bot to post host notifications, then add the bot to the Space by clicking "Add people & apps" or the "+" to the left of the chat field and search for Envoy:

    1. Tip: If you don't see the Envoy app you may need to update your Google Workspace Marketplace Apps settings to allow users (including admins) to install and run third party apps such as Envoy. This may apply even if you are using an admin account.

  6. Type in @Envoy to select the Envoy Bot and then paste the connection command to initiate the setup.

    1. Tip: Consider creating a Space called “Visitors” in Chat if you do not want to add the bot to another channel.

  7. Back in the Envoy Dashboard dashboard, you’ll see that the app has been enabled after refreshing the page.

  8. After you have successfully connected the Bot within Chat, return to the apps page of Envoy and click “Complete Setup” to activate the application.

  9. To receive notifications from the Envoy bot, an employee must be listed with the same email address both in your employee directory and in Google Chat.

  10. We recommend testing new features before engaging your whole team. On the Envoy Visitors app, sign yourself in as a test visitor, select yourself as the host, and review the notification you get from the Envoy bot.

    1. You can also verify that the notification went through by checking the entry on the dashboard.

Did this answer your question?