Envoy Visitors helps you collect sensitive visitor information, role-based administration allows you to provide the right Envoy access to specified team members. You can create your desired team structure to provide access to both onsite and remote team members. This article outlines the details of each available role and its permissions.
How admin roles work
Role-based administration allows you to provide the right Envoy access to specified team members. Anyone with an employee record can be assigned an Envoy admin role.
Envoy’s admin roles fall into two categories: global permissions and location-based permissions.
Administrators with global permissions have access to information and/or settings that affect all of your locations.
Administrators with location-based roles have access to information and/or settings for specified location(s).
Anyone with an employee record can access their personal dashboard. When they are assigned an admin role, they’ll still log in to the same dashboard, but they’ll have additional permissions depending on their assigned role.
Benefits of using admin roles
Protect your data and settings by granting access to the right employees.
Create a flexible team structure to meet your business needs.
Admin roles & permissions
Global admin role
Full access to visitor entries and invites at all locations
Full access to all settings at all locations
Full access to device management at all locations
Full access to employee records at all locations
Full access to assign any admin roles, at any location
Full access to billing details (e.g. change credit card, change plan subscription)
Full access to Deliveries and delivery area settings at all locations
Full access to Rooms and room settings
Learn more about Global admin level access
Billing admin role
Full access to billing details (e.g. change credit card, change plan subscription)
Learn more about Billing admin level access
Location admin role
Full access to visitor entries and invites at assigned location(s)
Full access to all settings at assigned location(s)
Full access to device management at assigned location(s)
Full access to employee records at assigned location(s)
Access to assign location-based roles at assigned location(s) (i.e., cannot assign global roles)
Full access to deliveries and delivery area settings at assigned location(s)
Partial access to location based Protect settings
Learn more about Location admin level access
Front desk admin role
Access to visitor entries and invites at assigned location(s). Front Desk Admins can read/edit all visitor entries at their location, but they cannot delete entries
Read access to device management at assigned location(s)
Read access to employee records at assigned location(s)
Read access to admin roles at assigned location(s)
Access to deliveries as assigned location(s)
Learn more about Front desk admin level access
Security admin role
Read access to a special security dashboard that shows the day’s invited visitors
Learn more about Security admin level access
Deliveries admin role
Access to scan deliveries at assigned location(s)
Learn more about Deliveries admin level access