Setting up nicknames in advance

As an administrator, you may know some employees in your office who go by nicknames or alternate names. You can set up these nicknames at any time.

We recommend using a nickname of at least 3-4 characters to ensure the most optimal match rates.

Important Notes:

  • Nicknames are set per location
  • This means that if you share your directory across multiple locations, and people work/get deliveries at multiple locations, you will need to add the nickname to each site.
  • This also means that you can have people with the same nickname at separate locations, such as HR or IT Department.

Add a new nickname

  1. Go to Deliveries > Settings > Nicknames.
  2. Click “Add nickname.”
  3. In the Employee field, begin typing the employee’s name as it appear in the directory.
  4. In the Nickname field, type the first nickname you think might appear on a delivery’s shipping label and click “Save.” 
  5. To add additional nicknames, click “Edit.” 
  6. Type any additional nickname(s) in the Nickname field, and press the enter key after each one.

Any future deliveries addressed to the nickname(s) listed will automatically be associated with that recipient.

Note: Be specific in the nickname you give, if you give someone "IT" any name with "IT" in it (I.E. Edith) will match to the IT nickname rather than the correct employee.

Edit existing nicknames

  1. Go to Deliveries > Settings > Nicknames.
  2. Locate the employee that needs edits to their nicknames, and click “Edit.” 
  3. To delete a nickname, click the X.
  4. To add a new nickname, simply type the new nickname and press the enter key.

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