Setting up nicknames in advance

As an administrator, you may know some employees in your office who go by nicknames or alternate names. You can set up these nicknames at anytime.

We recommend using a nickname of at least 3-4 characters to ensure the most optimal match rates.

Add a new nickname

  1. Go to Deliveries > Settings > Nicknames.
  2. Click “Add nickname.”
  3. In the Employee field, begin typing the employee’s name as it appear in the directory.
  4. In the Nickname field, type the first nickname you think might appear on a delivery’s shipping label and click “Save.” 
  5. To add additional nicknames, click “Edit.” 
  6. Type any additional nickname(s) in the Nickname field, and press the enter key after each one.

Any future deliveries addressed to the nickname(s) listed will automatically be associated with that recipient.

Note: Be specific in the nickname you give, if you give someone "IT" any name with "IT" in it (I.E. Edith) will match to the IT nickname rather than the correct employee.

Edit existing nicknames

  1. Go to Deliveries > Settings > Nicknames.
  2. Locate the employee that needs edits to their nicknames, and click “Edit.” 
  3. To delete a nickname, click the X.
  4. To add a new nickname, simply type the new nickname and press the enter key.

If you want a location specific nickname you will need to change the location you're in on the top left of the page. Once you do that follow the above steps to add or edit a nickname.

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