Enable or disable delivery notifications

  1. Go to Deliveries > Settings > Notifications.
  2. Locate Delivery notifications.To enable, toggle to the “on” position.To disable, toggle to the “off” position.

Change notification methods

Note: If you have multiple locations using Deliveries, each location can have different Deliveries notification methods. Each delivery area within the location will have the same delivery notification methods.

Email notifications

  1. Go to Deliveries > Settings > Notifications.
  2. Locate Email notifications and toggle it to the “on” position.

Slack notifications

First, check to see if the Slack integration is installed for your company:

  1. Go to Integrations > All integrations.
  2. Locate Host notifications and find Slack.
  3. If the integration is installed, you’ll see a green check mark, and you can move on to enabling Slack delivery notifications.
  4. If the integration is not installed, please follow the Slack integration guide now.

Then, enable Slack delivery notifications:

  1. Go to Deliveries > Settings > Notifications.
  2. Locate Slack notifications and toggle it to the “on” position.

Enable or disable notification delays

Delaying notifications gives you time to get organized before recipients come to pick up their deliveries. We recommend delaying notifications by 15 minutes, but you can set your preferred delay.

  1. Go to Deliveries > Settings > Notifications.
  2. Locate Notification delays.
  3. Click the dropdown. 
  4. Choose your preferred notification delay.No delay: Notifications are sent as soon as delivery is logged15 minutes: Notifications are delayed by 15 minutes (recommended)1 hour: Notifications are delayed by 1 hour1 day: Notifications are delayed by 1 day

Enable or disable snooze

With this feature enabled, recipients can click the “Snooze” button in delivery notifications to pause notifications per delivery area for one week.

  1. Go to Deliveries > Settings > Delivery areas.
  2. Select the delivery area you wish to edit.
  3. Select Notifications from the top navigation.
  4. Locate Snooze notifications.To enable, toggle to the “on” position.To disable, toggle to the “off” position.

Customize notification schedule

Customize your notification schedule, and send delivery notifications during your preferred hours.

  1. Go to Deliveries > Settings > Delivery areas.
  2. Select the delivery area you wish to edit.
  3. Select Notifications from the top navigation.
  4. Locate Notification schedule, and click “Edit.” 
  5. If you’d like to set certain hours per day, select Set schedule by day.Click the check box beside each day to send notifications that day.Then, set the desired hours by clicking on the dropdowns.Note: All notification periods reflect local time for the delivery area. 
  6. If you’d like to disregard notification periods and send notifications anytime, select Allow notifications 24/7. 
  7. Click “Save.”

Note: Clicking Reset to default will reset the schedule to weekdays, 8am-6pm.

Customize delivery notification text

The notification text can be customized per delivery area. Here’s how:

  1. Go to Deliveries > Settings > Delivery areas.
  2. Select the delivery area you wish to edit.
  3. Select Notifications from the top navigation.
  4. Locate Delivery notification message.
  5. Edit your notification message as desired. You can customize both the subject line and body of the message.

Using variables in delivery notification text

You can use custom variables to automatically populate the recipient’s name, location name, delivery area name, and carrier name (like UPS or FedEx).

In your settings, variables appear blue, but will appear as normal text in your delivery and reminder notifications. 

  1. Click your cursor where you’d like to insert a variable.You can add variables in both the subject and/or the message.
  2. Locate Variables and click the dropdown. 
  3. Choose the variable you’d like to insert. It will appear in your message.
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