Why pick-up matters

When you receive a delivery, you shouldn’t just grab it and walk away. Unless you mark your delivery as picked up, the system will “think” it’s still waiting in the delivery area. Plus, you’ll continue to receive reminders about a delivery until it’s marked as picked up.

Confirm pick-up via notifications

You can mark a delivery as “picked up" directly from the notification. Here’s how:

  1. Go to the delivery area and locate your delivery.

  2. Open the email, Slack, or Teams notification you received.

  3. Click “Mark as picked up.” 

Note: This only works if "Secure pick-up" is turned off.

Confirm pick-up via iPad kiosk

If your company has a delivery pick-up kiosk (an iPad) in the delivery area, you can use the kiosk to mark deliveries as picked up. Here’s how:

  1. Go to the delivery area and locate your delivery.

  2. Locate the iPad kiosk in your delivery area.

  3. Begin to type your name in the Full name field, and select your name when it appears. 

  4. Select the delivery or deliveries that you’re collecting. 

  5. Click “Mark as picked up.” 

Manually mark deliveries as ‘picked up’

Available for Global, Location, and Deliveries administrators.

Administrators can manually mark deliveries as ‘picked up’ from delivery log on web or mobile.

Mark as ‘picked up’ from web

  1. Select the delivery or deliveries you’d like to resend notifications for.

  2. Click “Mark as picked up.”

Mark as ‘picked up’ from mobile

From the delivery log in your Envoy mobile app, follow these steps:

  1. Tap “Edit” in the top right corner.

  2. Select one or more deliveries.

  3. Find the new menu that appears at the bottom of the delivery log. Tap “Picked up.”

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