Overview
The Ruckus One + Envoy Visitors integration automatically provisions Wi-Fi credentials for approved guests, streamlining the arrival experience while maintaining network security. When a visitor is signed in through Envoy, their details are securely synced with Ruckus One, and credentials are sent via email or SMS.
PREREQUISITES
You must have a Guest Pass Network on your Ruckus One instance.
To send Ruckus One credentials to your visitors, you must use a sign-in flow that captures an email address or phone number.
Set up
Step 1: Credentials
Navigate to Integrations > All Integrations.
Search for Ruckus One and install the Integration.
Region: Select your Ruckus One Region from the dropdown.
Tenant ID: Enter your Ruckus One Tenant ID.
Client ID: Enter your Ruckus One OAuth client ID
Tip: You can find this in your Ruckus One Admin portal under Administration > Account Management > Settings under Application token. Learn more.
Client Secret: Enter your Ruckus One OAuth client secret.
Click Next Step to save and continue.
Step 2: Venue
Select the Venue where visitors will connect.
These options are loaded from your Ruckus One account.
Click Next Step.
Step 3: Visitors
Guest Pass Network: Select the Guest Pass network for visitor WiFi access
Access Duration: Set how long visitors will have WiFi access.
Maximum Devices per Visitor: Set the maximum number of devices visitors can connect to your network.
Invited Visitors Only: Check this box to restrict WiFi to invited guests only, regardless of sign-in flow.
Blocked Flows: Select any visitor flows that should NOT receive WiFi credentials
Sign Out Behavior: This determines how Ruckus treats visitors who sign out via Envoy. Ruckus can either disable or delete the guest pass.
Credentials: You can send Ruckus One credentials in different ways. Check the box next to the delivery option(s) you prefer.
Email from Ruckus One
Email from Envoy
SMS from Envoy
Notify host email
Click Complete Setup to save.
Visitor Experience
When a visitor signs in, they will receive an email or an SMS with instructions on how to connect to your WiFi. The notifications they receive depend on the setting(s) you choose in step 3.
